The data we collect, how it's used, and who we share it with

We care about your privacy and want to help you understand how we collect, use, and share your personal information.

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Privacy Policy

At Designs Insiders, we value your privacy and protect any Personal Information that you may share with us, in an appropriate manner. This privacy policy ("Privacy Policy") applies to those who visit our website www.designsinsiders.com , as well as users of our on-demand services delivered via our mobile app or mobile site. As a condition to use of Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time.

Information We Collect

We collect information about you through the means discussed below. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use our Services.

 

1. INFORMATION YOU PROVIDE TO US

We collect a variety of information that you provide directly to us. For example, we collect information from you through:

  • The Services you use or processing your orders

  • Requests or questions you submit to us via online forms, email, or otherwise

  • Your participation in sweepstakes, contests, or surveys

  • Any reviews that you submit about the Services

  • Account registration and administration of your account

  • Uploads or posts to the Services

  • Requests for customer support and technical assistance

Information about you. While parts of the Services may not require you to provide any information that can directly identify you by name (such as if you choose to browse the website without logging in), the specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you includes:

  • Email address

  • Name, if you choose to provide it

  • Log-in credentials, if you create a MasterClass account

  • Billing information

  • Information about purchases or other transactions with us

  • Information about your customer service interactions with us

  • Demographic information such as your gender or other information you choose to provide as part of your Designs Insiders profile

  • User-generated content you provide to us, such as when you comment on content on the Services, respond to a survey request, review a class, or participate in the public forums

  • Classes in which you enroll

  • Any other information you choose to directly provide to us in connection with your use of the Services

Information about others. If you request that your purchase be provided to someone other than yourself (such as a gift recipient), we use the information you provide about the other person to fulfill the shipment.

2. INFORMATION WE COLLECT THROUGH AUTOMATED MEANS

When you use our Services, we collect certain information as described in this Section. As discussed further below, we and our service providers (which are third party companies that work on our behalf) may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.

Websites. When you use our website, we collect and analyze information such as your browser language, operating system, software and the number of clicks, pages viewed and the order of those pages, date and time of use, content watched, total minutes watched, error logs, and other similar information about how you use the website.

How We Use Your Information

We, or our service providers, use your information for various purposes depending on the types of information we have collected from and about you, in order to:

  • Complete a purchase or provide the Services you have requested, including invoicing and accounting

  • Respond to your request for information and provide you with more effective and efficient customer service

  • Provide you with updates and information about classes in which you have enrolled

  • Contact you by email, postal mail, or phone regarding Designs Insiders and third-party products, services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you

  • Customize the advertising and content you see on the Services

  • Help us better understand your interests and needs, and improve the Services, including through research and reports, and test and create new products, features, and services

  • Secure our websites and applications, and resolve app crashes and other issues being reported

  • Comply with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others

  • Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others

Combined Information.For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy.

 

Designs Insiders may, if you so choose, send direct mailers to you at the address given by you. You have the option to ‘opt-out’ of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and in the event that you choose to not receive such mailers, we will take all steps to remove you from the list.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

Contents of your User Account

 

 We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible even to employees of Designs Insiders except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services. We also do not scan the contents of your user account for serving targeted advertisements.

Links from our website

 

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

Your Choice in Information Use

In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from Designs Insiders by selecting the 'unsubscribe' function present in every email we send. However, you will continue to receive essential transactional emails.

Accessing, Updating and Removing Personal Information

 

Upon request, we will provide you with information about whether we hold any of your Personal Information. Users who wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site may do so either by accessing their user account.

Enforcement of Privacy Policy

 

We make every effort to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Services, kindly contact us at contact@designsinsiders.com. We will contact you to address your concerns and we will also cooperate with regulatory authorities in this regard if needed.